Casework

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Casework involves our office making inquiries to a Provincial Ministry, Agency, Board, or Commission on your behalf to gather information, flag an issue and work towards resolution, or enable contact on your behalf. To protect residents' privacy, these inquiries cannot be made without your written consent.

If your inquiry turns into casework, you will be required to complete a Case Intake and Consent Form accessed using the button below.

What We Can't Do

There are certain instances or matters in which our office cannot be involved with your case. A non-exhaustive list is available below:

  • If you are contesting a judicial decision
  • If legal counsel is involved in your matter or becomes involved in your matter
  • If the matter at hand does not involve an Ontario Ministry, Agency, Board, or Commission
  • In certain circumstances, if law enforcement/police are involved

If you believe one or more of the above applies, please let us know before completing a form as we may not be able to offer assistance. We will try to provide next steps/options for you, if applicable.

CASE INTAKE FORM AVAILABLE HERE

To complete and sign the form electronically, you will be required to use the free Adobe Reader software available here. Otherwise, you may complete the form in your browser and print to sign (save and submit buttons will not work from your browser). If the link does not work, Right Click -> Save Link As (Chrome) / Right Click -> Save Target As (Internet Explorer)

OVERVIEW

The first page of the form provides you the space to outline your personal information, provide a description of your problem, outline your desired resolution, and indicate others you have been working with on the matter. The second page provides consent for our office to disclose your information as required for the purposes of your case. You have the option to limit your consent to a specific Ministry if desired. Consent is valid on a per-case basis - if you open a new case with us in the future, you will be required to fill these forms out again.

COMPLETION

You may complete the form, print, and scan / send a photo back to us, or complete it electronically using an electronic signature. A valid e-signature carries the same legal significance as a physical one. You may not open a case on behalf of someone else unless you have Power of Attorney or similar decision-making authority. Proof will be required at the time of submission.

DIGITAL: If you have not done so before, the Adobe software will guide you through the process of making an e-signature upon the box being clicked. This should be the last part of the form you complete. You may use the buttons below to save a copy, submit it through your email client, or print a copy for your records. IMPORTANT: If you do not use an email program, such as Outlook or Windows 10 Mail, the submit button will not work. You will need to save the file and attach it through your webmail (i.e. Gmail, Yahoo)

PHYSICAL: If you wish to print the form to complete or sign, you will be required to print using the toolbar option - not the button on page 2.

IDENTIFICATION

With your submission or soon after, you will be required to provide us a photo/scan of government-issued photo identification to verify your identity. Valid ID includes any 1 (one) document from List 1, OR any 1 (one) document from List 2 and any 1 (one) document from list 3 that together provide your Legal Name, Date of Birth, and Signature. The name/address on the identification must match those provided to our office. Footnotes available here.

LIST 1 (You only need a document from this list)

Identity Documents Legal Name footnote 1[1] Date of Birth Signature
1. Passport - Canadian footnote 2[2] Yes Yes Yes
2. Passport - Foreign footnote 2[2] Yes Yes Yes
3. Canadian Citizenship Card with photo footnote 3[3] Yes Yes Yes
4. Canadian Permanent Resident card with signature Yes Yes Yes
5. Record of Landing (IMM 1000)
Exceptions: see footnotes footnote 2[2] footnote 4[4]
Yes Yes Yes
6. Confirmation of Permanent Resident (IMM 5292) accompanied by a valid passport from country of origin Yes Yes Yes
7. Report Pursuant to the Immigration and Refugee Protection Act (IMM 1442) with photo footnote 5[5] Yes Yes Yes
8. Student Authorization/Study Permit (IMM 1442) footnote 5[5] Yes Yes Yes
9. Employment Authorization /Work Permit (IMM 1442) footnote 5[5] Yes Yes Yes
10. Visitor Record (IMM 1442) footnote 5[5] Yes Yes Yes
11. Temporary Resident’s Permit (IMM 1442) footnote 5[5]
- formerly Minister’s Permit/Extension of Minister’s Permit
Yes Yes Yes
12. Secure Certificate of Indian Status Card
- issued on or after December 15, 2009, by Indian & Northern Affairs Canada
Yes Yes Yes
13. Driver’s licence or enhanced driver’s licence - issued by Ontario footnote 6[6] footnote 7[7] Yes Yes Yes

 

LIST 2 (Plus one document from List 3)

Identity Documents Legal Name footnote 1[1] Date of Birth Signature
14. Canadian birth certificate, or a proof of birth document issued by a U.S. jurisdiction footnote 8[8] Yes Yes N/A
15. Canadian Permanent Resident Card without signature (issued after February 4, 2012) Yes Yes N/A
16. Government-issued proof of marriage document (issued by the jurisdiction that registered the event) Yes N/A N/A
17. Certified copy of statement of live birth (issued by Ontario only) Yes Yes N/A
18. Certificate of Indian Status (laminated card issued by Indian & Northern Affairs Canada) Yes N/A Yes
19. U.S. Passport Card Yes Yes N/A
20. Nexus Card and FAST/EXPRESS Card N/A Yes N/A
21. Driver’s licence or enhanced driver’s licence - issued by another Canadian or U.S. jurisdiction
  • Ontario driver’s licence or enhanced driver’s licence is proof of all three data elements, see list 1
N/A N/A Yes
22. Identity card - issued by a Canadian or U.S. jurisdiction (enhanced or non-enhanced) N/A N/A Yes
23. Ontario health card N/A N/A Yes
24. Ontario student card with signature footnote 9[9] N/A N/A Yes
25. Declaration from a guarantor (SR-LD-40) footnote 10[10] N/A N/A Yes
26. Canadian Department of National Defence (DND) identity card N/A N/A Yes
27. Canadian Department of National Defence Driver’s Licence (DND 404) N/A N/A Yes

 

LIST 3 (Plus one document from List 2)

Identity Documents Legal Name footnote 1[1] Date of Birth Signature
28. Government-issued proof of marriage document
  • Canadian or foreign
  • issued by federal/provincial/territorial/state government
  • original or certified copy
Support document for proof of change of surname only. This support document allows applicant to adopt spouse’s surname for use on Ontario Photo Card. Religious institution/church/ceremony-issued proof of marriage documents are not acceptable.
Yes N/A N/A
29. Change of name certificate
  • Canadian or foreign
  • issued by federal/provincial/territorial/state government
Support document for proof of change of name only.
Yes N/A N/A
30. Court order, showing legal name, date of birth and court seal
  • obtained for purposes of name change, divorce, or adoption
Support document for proof of change of name, change of surname only, for adoption, and for change to date of birth.
Yes Yes N/A
31. Sworn affidavit with support documents footnote 11[11]

Where no date of birth or only partial date of birth (e.g. only the year) is available, a sworn affidavit with support documents is required to confirm the date of birth.
N/A Yes N/A

If you require any clarification, please don't hesitate to contact us.